Since I am just a “home owner” looking for one seal – they were probably not used to dealing with such a small amount of product. I wasn’t angry at all – just a little frustrated at not being able to find your product stocked locally.Įveryone I spoke to here in the Dallas, Texas area represented your company courteously. I hope I didn’t sound angry in any of my communications with you. I haven’t had a chance to install your product yet – but if it is half as good as your effort to help me – I’m sure my problem will be fixed. I couldn’t believe my eyes when early this morning a FedEx truck delivered the toilet seals we spoke of yesterday afternoon! I would like to suggest though, that there could be a display box/stand that the stores can position in the aisle, but off. I never use anything else anymore, and I let everyone I can, know about them (I usually have a few of both 3" & 4" on hand). I would like to see if perhaps you could try to get them in Home Depot as well- The design, of this, is virtually fail-safe as it has a 3" neck that extends down into the flange. But, I was in Lowe's the other day to grab some toilet rebuild kits, and I saw they are now carrying your product. And since I purchase all of my other supplies at the big hardware stores, it has been somewhat inconvenient, so I buy several at a time. I have always gone to plumber supply companies, as they weren't available at Lowe's or Home Depot. Several years ago, I began using your Wax-Free Toilet Seal, because it allows me to pull and reset a toilet numerous times, without fail, as a bathroom remodel is underway. I am an independent contractor in the St. I just wanted to take a moment, and remark about one of your products.
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